Privacy Policy

This Privacy Policy explains how Prowealth Properties Pty Ltd (ABN ) trading as Prowealth Properties (“we”, “us” or “our”) collects, holds, uses and discloses personal information about individuals who visit our website, make enquiries, or engage our real estate and property services in Melbourne VIC and surrounding areas.

We are bound by the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs) set out in that Act. By using our website at https://prowealthpropertiesau.space or engaging our services, you agree to the handling of your personal information as described in this policy.

1. Who we are

Prowealth Properties Pty Ltd is an Australian company providing real estate and property services, including property sales, leasing, buyer advocacy and property management, from Melbourne VIC. Our nominated contact for all privacy matters is ceo@prowealthpropertiesau.space.

2. The Australian Privacy Principles

The Australian Privacy Principles regulate the way personal information is handled throughout its life cycle, from collection to use, disclosure, storage, accessibility and destruction. This policy is structured to reflect those principles and to make clear how they apply to our day-to-day operations as a property services business.

3. Personal information we collect

The types of personal information we may collect include:

• Your name, email address and residential or postal address;
• Details of properties you own, rent, wish to sell, lease or purchase;
• Information provided in enquiries submitted through our website forms;
• Identification documents where required to verify identity under applicable Victorian or Commonwealth legislation;
• Financial and tenancy history information where relevant to lease applications, tenancy management or sales transactions;
• Referee details provided in support of tenancy applications;
• Website usage information collected through cookies and analytics tools.

We do not ordinarily collect sensitive information (such as health information or information about religion or political affiliation). If sensitive information is ever required, we will seek your consent before collecting it.

4. How we collect personal information

We collect personal information directly from you wherever reasonably practicable. This may occur when you complete a form on our website, send us an email, attend a property inspection, list a property with us, apply for a tenancy, or otherwise engage our services. We may also collect information from third parties with your consent, such as referees, conveyancers or previous managing agents, and from publicly available sources.

5. Purposes for which we use personal information

We collect, hold and use personal information for purposes including:

• Providing real estate and property services to you;
• Responding to your enquiries and requests for appraisals or quotations;
• Marketing properties, managing tenancies and processing applications;
• Communicating with landlords, tenants, buyers, sellers and prospective clients;
• Complying with our legal and regulatory obligations, including record-keeping and anti-money laundering verification requirements;
• Improving our website, services and client experience;
• Administering our business, including invoicing and payment processing.

6. Disclosure of personal information

We may disclose personal information to:

• Our professional service providers, including IT and cloud hosting providers, accountants and payment processors;
• Tradespeople and contractors engaged to perform work at managed properties;
• Landlords, tenants, buyers and sellers, where reasonably necessary to complete a transaction;
• Conveyancers, solicitors, banks and financial institutions involved in a sale or lease;
• Government agencies, statutory bodies and utilities where required or authorised by law.

We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

7. Overseas disclosure

Some of our service providers, including cloud storage and customer relationship management providers, may store or process data outside Australia, for example in the United States or Singapore. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure appropriate safeguards are in place.

8. Direct marketing

We may use your personal information to send you updates about our services, market insights or properties that may interest you, where you have consented or where it is otherwise permitted under the Australian Privacy Principles. Every marketing communication will include a simple way to opt out. You may also withdraw consent at any time by emailing ceo@prowealthpropertiesau.space. We will not sell your personal information to third parties.

9. Cookies and website analytics

Our website may use cookies and similar technologies to analyse site traffic, remember your preferences and improve usability. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so will not prevent you from accessing our website, although some features may not function as intended.

10. Data quality and security

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems with access limited to personnel who need it to perform their duties. When personal information is no longer required for the purposes for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it.

11. Notifiable data breaches

If a data breach occurs that is likely to result in serious harm to individuals whose personal information is involved, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable.

12. Access to and correction of your personal information

You may request access to the personal information we hold about you, and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, email ceo@prowealthpropertiesau.space. We will respond within a reasonable period and, where access or correction cannot be provided, we will explain why.

13. Complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us first at ceo@prowealthpropertiesau.space. We take privacy complaints seriously and will investigate and respond within thirty (30) days where possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our website functionality. The current version will always be published on this page. We encourage you to review it periodically.

15. Contact us

For any questions about this Privacy Policy or the personal information we hold about you, please contact our privacy officer:

• Prowealth Properties Pty Ltd · Melbourne VIC
• Email: ceo@prowealthpropertiesau.space
• Website: prowealthpropertiesau.space